Independent Couple Experience Audit

A confidential service for hotel operators seeking an unbiased evaluation of the couple guest experience. Desk-based and on-site audits are conducted from the perspective of traveling couples, delivering operational insights without public exposure or promotional activity.

What we do

• Desk-based couple experience audits using publicly available data and guest-facing touchpoints
• On-site couple experience audits conducted as regular guests
• Confidential written reports delivered directly to hotel leadership
• Analysis of emotional consistency across reservation, arrival, stay, and departure
• Assessment of how operational design supports or undermines couple journeys

What we don't do

• No public reviews, ratings, or social media posts
• No influencer marketing or brand partnerships
• No promotional content or hotel features
• No content creation for external audiences
• No sharing of audit findings beyond the commissioning party

How hotels use our audits

• Experience refinement prior to seasonal repositioning or rate adjustments
• Pre-opening calibration of service standards and guest journey design
• Validation of couple segment readiness during brand repositioning
• Quality consistency reviews across properties or following leadership transitions
• Identification of friction points across the reservation-to-checkout journey

Engagement model

Audits are conducted on a case-by-case basis under confidentiality terms defined by the hotel. Each engagement is independent, with no ongoing obligations or public disclosure. We operate under NDA when required and deliver findings solely to designated internal stakeholders.

Contact

audit@coupleaudit.com